Exchanges & Returns
We want your shopping experience at SOLID IDENTITY to be a positive experience, and we do hope you love each and every item you purchase.
Should you however order items that are unsuitable for what ever reason, we want your returns to be smooth as possible. it is important to note that MADE TO ORDER items that are returned CAN NOT be refunded and only eligible for a store credit if the item is damaged or defective. NO EXCEPTIONS.
How do I return
Email us at solididentity.sd@gmail.com, quoting your name and order number stating your reason for a return, once approved, you will get a confirmation email with return shipping guidelines
What items are returnable?
Non Sale or non discounted products; If requested within 14 days from the date of delivery In unused and re-sellable condition In the original packaging with all the tags intact.
What items are non-refundable?
Made to Order items - but a store credit can be issused where applicable.
What items cannot be returned?
Gift cards, Discounted / Sale items, Items with tags removed or missing original packaging, Washed items*Stained items**We cannot accept returns or exchanges for items which are stained or have been washed as we will be unable to resell them. Should we receive returned items in this condition, we will address each issue individually.
The item I received is damaged!
If the purchased product is faulty, please reach out to us within 3 days of the delivered date at solididentity.sd@gmail.com
Colours & details may vary due to photography lenses, indoor/outdoor lighting, computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects or qualify for refunds.
